Finance

United Airlines blocks artificial intelligence bots from its digital platforms

CNBC · 16h ago · 3 views
United Airlines blocks artificial intelligence bots from its digital platforms

United Airlines has restricted artificial intelligence bots from its digital platforms to prevent risks regarding personal information and unauthorized purchases.

United Airlines announced it is restricting third-party artificial intelligence bots from accessing its digital platforms. The airline warned that allowing AI assistants to use account credentials could expose sensitive personal details and result in unintended purchases or unauthorized activity. Experts note that relying on AI agents for financial or purchasing tasks carries risks because the technology is still in its infancy. Analysts suggest that humans should remain involved in critical decisions involving wealth, health, and privacy rather than outsourcing them entirely to bots.
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