UK Public Bodies Overwhelmed by Surge of AI-Generated Complaints

UK public bodies including MPs, local authorities, courts, and schools are reporting a massive surge in artificial intelligence-generated correspondence, legal challenges, and complaints. Staff describe the daily influx as an onslaught that makes correspondence significantly more complex, lengthy, and time-consuming to review and address. This phenomenon, dubbed 'AI clog' or 'agentic flooding,' stems from the rapid growth of generative AI tools like ChatGPT, Claude, Copilot, and Gemini. While these tools were developed to boost productivity by automating routine office tasks, they are now being used by everyday citizens to rapidly generate formal letters and objections, leaving stretched human employees struggling to keep up with the workload.