Microsoft Business Users May Be Owed Compensation After Outage

Following significant tech outages affecting services like Outlook, business customers with accounts such as Microsoft 365 Business or Microsoft Exchange may be eligible for compensation. Service Level Agreements govern these business relationships, dictating that if uptime falls below specific promises, customers are due a refund or credit toward future bills. However, these refunds are not issued automatically and require business users to manually request compensation for each incident. Individual consumers on personal or family plans generally have little recourse, as their terms grant refunds solely at Microsoft's discretion.